Return & Exchange Policy
At A.C.E Boutique' 100% satisfaction is our goal. However, should you not be satisfied with the product you have received, you have 7 days to return your item(s) to be granted a store credit. We do NOT issue refunds or exchanges. All returns will be processed as store credits, and the funds will be available for you to use at your leisure.
Products found damaged and used will not receive store credit. This includes pet hair, stains, smells, rips, damaged zippers, crochet rips, safety pins on product, incomplete strapping or buttons, make up stains, and etc. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.
Please send an email to firstname.lastname@example.org to request an RA Number. We must receive the returned product within 5 days from the assigned RA Number.
Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.
We recommend returning your item back to us, then using your store credit to place a new order. However there is no refunds. All exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different size, if it's still in stock, or you can purchase a different item of your choosing.
If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to email@example.com of the damage/defect item along with all the details of your order invoice.
*Please also keep the following in mind:
All sale items are final sale.
Jewelry, scarves, bags, undergarments, bodysuits, and all accessory items are final sale.
How to return merchandise:
You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction.
*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.
Send all returns to: